000 00444nam a2200169Ia 4500
008 180424s9999 xx 000 0 und d
084 _a658.834 R6
100 _a"Rai, Alok Kumar"
245 0 _aCustomer Relationship Management: Concepts and Cases
250 _a\\200800ENGGPSX
260 _aP H I Learning (p) Ltd
260 _b2008
260 _cNew Delhi
300 _a247p.
500 _aincludes index and biblioraphy
942 _cBK
999 _c82560
_d82560