| 000 | 00483nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 180424s9999 xx 000 0 und d | ||
| 020 | _a442217544 | ||
| 084 | _a658.812 C1 | ||
| 100 | _a"Cron, Rodney L" | ||
| 245 | 0 | _aAssuring Customer Satisfaction: a Guide for Business and Industry | |
| 250 | _a\\197400ENGGPSX | ||
| 260 | _aVan Nostrand Reinhold | ||
| 260 | _b1974 | ||
| 260 | _cNew York | ||
| 300 | _axii+364p | ||
| 500 | _aincludes index and biblioraphy | ||
| 942 | _cBK | ||
| 999 |
_c30061 _d30061 |
||