000 00401nam a2200133Ia 4500
008 210917s9999 xx 000 0 und d
082 _a001 .T4
100 _aTaylor, Ken
245 0 _aTelephoning and Teleconferencing Skills
260 _aNew Delhi
260 _b Orient Longman
260 _c2011
942 _cCD
999 _c153675
_d153675