000 00419nam a2200145Ia 4500
008 180713s9999 xx 000 0 und d
082 _a658.8 Z2
100 _a"Zeithaml, Valarie A "
245 0 _aServices Marketing
260 _aNew York
260 _b Mcgraw Hill
260 _c2004
365 _b775
942 _cBK
999 _c115249
_d115249