000 00416nam a2200145Ia 4500
008 180713s9999 xx 000 0 und d
082 _a658.8 L10:1
100 _a"Lovelock, Christophe"
245 0 _aServices Marketing (people Technology Strategy)
260 _aNew Delhi
260 _b Pearson
260 _c2016
365 _b769
942 _cBK
999 _c114468
_d114468