000			00428nam a2200145Ia 4500
008			180713s9999 xx 000 0 und d
082			_a658.834 S20
100			_a"Shanthi, R "
245		0	_aCustomer Relationship Management
260			_aChennai
260			_b MJP Publishers
260			_c2013
365			_b"1,395.00"
942			_cBK
999			_c107517 _d107517