"Disanza, James R" <br/><br/>
"Business and Professional Communication: Plans, Processes, and Performance" 

 - \\201200ENGGPSX 
 - Pearson   2012  New Delhi  
 - 299p.  
<br/><br/> includes index and biblioraphy 
<br/><br/><label>ISBN: </label>9.79E+12