"Jeston, John" <br/><br/>
Business Process Management: Practical Guideliness to Successful Implementa 

 - \\200700ENGGPSX 
 - Elsevier   2007  Cambridge  
 - 437p. 
<br/><br/> includes index and biblioraphy 
<br/><br/><label>ISBN: </label>8131207617