"Swapna Kishore, " <br/><br/>
ISO 9001: 2000 for Software Organizations 

 - \\200300ENGGPCX 
 - A&A Publishers   2003  New Delhi  
 - 444p. 
<br/><br/> includes index and biblioraphy 
<br/><br/><label>ISBN: </label>70483051