"Chaturvedi, Braj Mohan" <br/><br/>
Effective CRM 

 - \\200400ENGGPSX 
 - ICFAI University Press   2004  Hydrabad  
 - 178p. 
<br/><br/> includes index and biblioraphy 
<br/><br/><label>ISBN: </label>8178813157