"Cron, Rodney L" <br/><br/>
Assuring Customer Satisfaction: a Guide for Business and Industry 

 - \\197400ENGGPSX 
 - Van Nostrand Reinhold  1974  New York 
 - xii+364p 
<br/><br/> includes index and biblioraphy 
<br/><br/><label>ISBN: </label>442217544