Service Quality in Hospitality Organizations
"Olsen, Michael D"
Service Quality in Hospitality Organizations - \\199600ENGGPSX - Cassell 1996 London - 316p
includes index and biblioraphy
304327867
Service Quality in Hospitality Organizations - \\199600ENGGPSX - Cassell 1996 London - 316p
includes index and biblioraphy
304327867